![]() Note: If Google Workspace is in scope and an admin account cannot be provided, additional fees will be required, as Google Workspace only allows one account to be migrated at a time with end-user credentials.ī) Transend can only migrate what it can read through admin authenticated API’s.Ĭ) If Customer’s source platform does not support a direct migration of select data types (i.e. Transend will provide the Transend Services (“Services”) to Customer as defined during purchase on the website or through a proposal and in the FAQs defined on Transend’s website (together the “Scope of Work”).ġ.1 Provide administrative access to all physical, virtual and logical systems required for migration (as requested).Ī) If administrative accounts that support end-user authentication cannot be provided, provide end-user passwords for accounts to be migrated. The following Terms & Conditions shall apply to all Express Migration Services defined in a proposal provided by Transend or purchased through the Transend website (together with the purchase details, the “Agreement”). Training Materials – online Help Center with feature-based information and guidance.Administrator (IT) Support – Guidance to administrators related to management features.Mobile devices (native app, iOS, Android).User Support – L1 or L2 support to Users covering platform access and usage.Post-Migration Support (Managed Help Desk) Confirm results remediate migration errors.Perform data migration from source to target, including delta jobs.MX records TXT for Sender Policy Framework (SPF) Autodiscover.Update DNS records to support mail flow into and out of the target environment (“Go Live”).Confirm DNS cutover date (“Go Live”) and migration schedule.Prepare admin or end-user authentication confirm connectivity to source/target environments.Build and validate migration software configuration.Provisioning services ( Advanced Project Type only).Configure dedicated Migration Farm in secure AWS cloud.Guidance obtaining onboarding credentials.Secure access to a dedicated Project Portal.Express Migration Services include the following services within the Scope of Work:
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