You need something more robust than a flimsy shared inbox. According to the previously mentioned source, SMS marketing campaigns perform 7 times better than email marketing campaigns.īut imagine receiving dozens or even hundreds of texts per day from customers. But you can also proactively engage with them by using SMS as a new channel to distribute marketing content. SMS can be used in a passive way, by letting customers send questions, ask to fix issues, give feedback - in order words, for customer support. Whether you're an ecommerce, work in sales, or rent camera equipment, customers will inevitably contact you and you will also need to contact them. Texting is widely adopted and liked by people. This means SMS from a single number can be seen and assigned to multiple people who access them from their own devices with their own accounts. An SMS shared inbox adds a layer of collaboration to the inbox concept. It's a place where texts from one or multiple phone numbers are received, stored, and managed. Ok, but what's an SMS shared inbox?Īn SMS inbox is like an email inbox. I think it is safe to say that texting is a big deal.
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